Some guidelines to follow in all the different modules

1. Study the slides.
2. Listen to the video clip on this topic
3. Work through all the additional handouts
4. Do the action plan and learning reflection from this session.
5. Please share your insights with us.
6. How has this session impacted you?
7. To what extent were you able to relate the discussion to your needs?
8. Did the discussion meet your expectations?
9. Please forward your questions to us so that we can respond back to you
10. One of the principles that you have learned from this lesson was ...
11. You intend to apply this principle by: ...
12. Anything else that I can include in this discussion

You can also put the following in your reflection journal

1. WHAT DID YOU HEAR? What did you hear about your work through the above thoughts?

2. WHAT DO YOU THINK? What does it mean to you, how does it apply to your work life, and what difference does it make to you?

3. WHAT WILL YOU DO? What action step will you take? How will you think differently? How will you live differently? 

Lastly: Full recognition and acknowledgement of the material from Kaplan and Norton on the Balanced Scorecard and work from Prof Rampersad on the Total Performance Scorecard