First Section
Module 1: The World of Service Excellence
Module 2: Service challenges
Module 3: Customer First- Myth or Reality
Module 4: Sound Communication
Module 5: Selling Smarter
Module 6: Courageous Conversations
Module 7: Sustaining the Momentum
Module 8: Action Planning
Module 9: Sustaining the newly gained wisdom
Module 10: Special project plan and coaching
Sources and Recognition
